Request Withdrawal →

FASTEST

Ensure Account is Verified

Before your first withdrawal, complete KYC verification by uploading a government-issued photo ID and proof of NZ address. Verified accounts enjoy the fastest payout processing times.

Check Wagering Requirements

If you have an active bonus, ensure the wagering requirements (35x bonus amount) are met before withdrawing. You can view your progress under Bonuses in your dashboard. Real money deposits are always withdrawable.

Go to Cashier → Withdraw

In your account dashboard, click “Cashier” then select the “Withdraw” tab. Your available withdrawal balance will be displayed (real money balance, separate from bonus balance).

Choose Method & Enter Amount

Select your preferred withdrawal method (Neteller recommended for same-day payout). Enter the amount — minimum NZ$10. For your security, withdrawals must be made to the same method used for your deposit where possible.

Confirm & Receive Payment

Confirm your request. eWallet withdrawals are typically processed within hours. You’ll receive an email confirmation when your payout is sent. Bank transfers arrive within 1–3 business days.

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eWallet withdrawals (Neteller, Skrill) are processed the same day for verified accounts — often within 4 hours. Bank transfers take 1–3 business days. Visa/Mastercard withdrawals typically take 2–5 business days depending on your bank. Weekends may add one extra business day.

Yes, while the withdrawal is still in “Pending” status (before it’s been processed), you can cancel it from the Cashier section and the funds will be returned to your account balance. Once a withdrawal has moved to “Processing” status, it cannot be reversed.

Withdrawals may be held for review if your account is not fully verified, the withdrawal method differs from the deposit method, it’s your first withdrawal, or it exceeds a threshold requiring additional checks. Contact live chat to resolve the review quickly. Usually resolved within 24 hours.

In New Zealand, recreational gambling winnings are generally not subject to income tax, as gambling is considered a hobby rather than income. However, if gambling is your primary source of income, different rules may apply. We recommend consulting a NZ tax professional for personalised advice.

You need: (1) a government-issued photo ID — NZ passport, driver’s licence, or national ID card; (2) proof of address — a utility bill, bank statement, or government letter dated within the last 3 months showing your NZ residential address. Documents must be clear, in colour, and fully legible.

Log into your account and navigate to Cashier → Transaction History. Each withdrawal shows its current status: Pending, Processing, or Completed. You’ll also receive email updates at each stage. If a withdrawal shows “Processing” for more than 48 hours, contact live chat.