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Privacy Policy

🔒 This Privacy Policy applies to golden-tiger-casino-nz.com and all services offered under it. Last updated: May 2026. Questions? [email protected]


Golden Tiger Casino NZ

Privacy Policy

How we collect, use, protect and share your personal information. Written in plain English — not legalese. Fully compliant with the NZ Privacy Act 2020 and aligned with EU GDPR principles.

📅Updated May 2026
🏛️NZ Privacy Act 2020
🌍GDPR Aligned
🔒256-bit Encryption

1

Who We Are

Data Controller: Golden Tiger Casino NZ, operating through golden-tiger-casino-nz.com. Licensed by the Kahnawake Gaming Commission (Licence No. as issued). For all data-related enquiries, contact our Privacy Officer at [email protected].

This Privacy Policy applies to all personal information we collect when you visit golden-tiger-casino-nz.com, create an account, make deposits or withdrawals, claim bonuses, contact our support team, or interact with our services in any way.

We operate under the New Zealand Privacy Act 2020, which governs how businesses collect, use, store and disclose personal information about individuals. Our practices are also aligned with the EU General Data Protection Regulation (GDPR) and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which requires us to verify player identity.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use our services and contact us to close your account.

2

Data We Collect

We collect information in three ways: information you give us directly, information generated automatically when you use our service, and information from third-party verification partners.

👤
Information You Provide
•Full name, date of birth, residential address
•Email address and phone number
•Government-issued ID (passport, driver’s licence) — for KYC only
•Payment method details (card numbers are tokenised — we never store full card data)
•Account username and password (stored as an encrypted hash)
•Support chat transcripts and email correspondence
•Responsible gambling preferences and self-exclusion requests

⚙️
Automatically Collected
•IP address and general geographic location
•Device type, operating system, browser version
•Session duration, pages visited, games played
•Deposit, withdrawal and betting history
•Login timestamps and frequency
•Cookie identifiers and session tokens
•Referral source (e.g. which affiliate link brought you here)

🏢
From Third Parties
•Identity verification results from KYC providers (e.g. whether your ID was verified)
•Payment processing confirmations from banking partners
•Fraud and AML screening results
•Self-exclusion register entries (once NZ national register is established)
•Social login data if you choose to sign in via Google or similar

We collect only the minimum data necessary for each purpose. We never buy personal data from data brokers.

3

Why We Use Your Data

Every piece of data we collect has a specific, documented purpose. We process your personal information on one of four legal grounds recognised by the NZ Privacy Act 2020 and GDPR.

PurposeLegal BasisData Used
Account creation & managementContractName, email, password, address
Identity verification (KYC)Legal ObligationGovernment ID, date of birth, address
Payment processingContractPayment method, transaction history
Anti-money laundering (AML/CFT)Legal ObligationTransaction patterns, ID, source of funds
Fraud prevention & securityLegitimate InterestIP address, device data, login behaviour
Responsible gambling monitoringLegal ObligationBetting patterns, session data, limits set
Customer supportContractAccount data, chat transcripts, emails
Service improvement & analyticsLegitimate InterestAnonymised usage data, session analytics
Promotional & marketing emailsConsentEmail, preferences — opt-in only
Personalised game recommendationsConsentGaming history, preferences
Note on marketing: We will never send you marketing emails unless you have explicitly opted in. You can withdraw marketing consent at any time by clicking “Unsubscribe” in any email or adjusting your preferences under Account Settings.

4

Who We Share Your Data With

We do not sell your personal data. We do not share it with advertisers. We share only what is strictly necessary with the following categories of recipient:

🏦
Payment Processors
Visa, Mastercard, Neteller, Skrill and other payment partners receive only the data necessary to process transactions. Card numbers are handled entirely by the payment processor — we never see or store full card details.

🔍
KYC & Identity Verification Providers
We use third-party identity verification services to confirm your identity as required under AML/CFT law. These providers receive your ID documents and personal details solely for verification purposes and are bound by strict data protection agreements.

🎮
Games Global (Microgaming)
Our game software provider may receive anonymised gameplay data for game performance, fairness auditing and progressive jackpot processing. No personally identifiable information is shared with Games Global beyond what is necessary for jackpot payouts.

🏛️
Regulatory & Law Enforcement Authorities
We are legally required to disclose personal information to regulators, law enforcement, and courts when required by law — including under the AML/CFT Act 2009, the Privacy Act 2020, or a valid court order. We disclose only what is legally required and will notify you where permitted by law.

📊
Analytics Providers
We use analytics tools (such as Google Analytics) to understand how players use our site. This data is pseudonymised and aggregated — analytics providers do not receive your name, email or financial information. You may opt out via your browser cookie settings.

What we never do: sell your data, share it with unrelated advertisers, provide it to data brokers, or disclose it to any party not listed here without your explicit consent.

5

How Long We Keep Your Data

Retention periods are set by the purpose of the data and legal obligations — not by preference. We delete or anonymise data as soon as we are no longer legally required to hold it.

Data Category
Retention Period
Reason
Account & identity data
7 years after closure
AML/CFT Act 2009 requirement
Financial transaction records
7 years
Tax and regulatory compliance
KYC / ID documents
7 years after last activity
AML/CFT statutory obligation
Support communications
3 years
Dispute resolution and service quality
Session & gameplay logs
2 years
Responsible gambling monitoring
Marketing preferences
Until opt-out + 1 year
Proof of consent record
Persistent cookies
Up to 2 years
Session management and preferences

6

Cookies & Tracking Technologies

Cookies are small text files placed on your device when you visit our site. We use them to keep you logged in, remember your preferences, and understand how you use our platform so we can improve it.

Essential Cookies

Required for the site to function. These include session authentication, security tokens, and load balancing. Cannot be disabled.

Examples: session_id, csrf_token, auth_token

Functional Cookies

Remember your preferences — language, currency display, last game played. Expire after 2 years or when you clear your browser cache.

Examples: ui_language, preferred_currency

Analytics Cookies

Help us understand site usage patterns. Data is anonymised and aggregated. Opt out by adjusting your browser settings or using Google Analytics Opt-Out.

Examples: _ga, _gid (Google Analytics)

Affiliate Tracking Cookies

Record which affiliate link brought you to our site. Used to credit affiliates fairly. These cookies do not collect personal information and expire after 30 days.

Examples: ref_id, click_id

Managing cookies: You can control or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging in. See allaboutcookies.org for browser-specific instructions.

7

Your Privacy Rights

Under the NZ Privacy Act 2020 and GDPR (applied extraterritorially where applicable), you have the following rights regarding your personal data. To exercise any of these rights, email [email protected]. We will respond within 20 working days.

👁️
Right of Access

Request a copy of all personal data we hold about you. We’ll provide it in a structured, readable format within 20 working days — free of charge for one request per year.

✏️
Right to Rectification

Request correction of inaccurate or incomplete personal data. Most account data can be updated directly in your profile settings.

🗑️
Right to Erasure

Request deletion of your personal data. Note: data required for legal compliance (KYC, AML records) must be retained for 7 years under NZ law regardless of this request.

⏸️
Right to Restriction

Request that we limit how we use your data in specific circumstances — for example, while a correction request is being processed.

📦
Right to Portability

Receive your personal data in a machine-readable format (JSON or CSV) so you can transfer it to another service if you wish.

✋
Right to Object

Object to processing based on legitimate interests (e.g. analytics) or to direct marketing at any time. Marketing opt-out is instant via the unsubscribe link in any email.

↩️
Right to Withdraw Consent

Withdraw consent for marketing or optional processing at any time — this does not affect the lawfulness of processing before the withdrawal.

8

How We Protect Your Data

We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Despite these measures, no online transmission is 100% secure. If you have reason to believe your account has been compromised, contact us immediately at [email protected].

Data Breach Notification: In the event of a data breach affecting your personal information, we will notify affected players and the Office of the Privacy Commissioner within 72 hours of discovery, as required by the NZ Privacy Act 2020.

🔐256-bit SSL/TLS encryption on all data in transit
🗄️AES-256 encryption for data stored at rest
🔑Passwords hashed with bcrypt — we never store plaintext passwords
📱Two-factor authentication available and recommended
🧪Regular penetration testing by independent security auditors
🏅eCOGRA certified — independently audited for data security

9

Contact Us & How to Complain

📧 Privacy Officer

For all data subject requests, privacy queries, or concerns about how we handle your information:

[email protected]

We respond within 20 working days

💬 Live Chat Support

For urgent account-related privacy concerns, our live chat team is available 24/7 and can escalate directly to our Privacy Officer:

Open Live Chat →

Average response: under 3 minutes

🏛️ Regulator Complaints

If you are unsatisfied with our response, you may lodge a complaint with the NZ Office of the Privacy Commissioner:

privacy.org.nz

Phone: 0800 803 909

📋 Policy Updates

We review this Privacy Policy periodically and update it when our practices change or when required by law. Significant changes will be communicated by email at least 30 days before taking effect. The current version date is shown at the top of this page. Continued use of our services after the effective date of a change constitutes acceptance of the updated policy.

Golden Tiger Casino NZ · golden-tiger-casino-nz.com · Privacy Policy v2.1 · Last Updated May 2026 · NZ Privacy Act 2020 · GDPR Aligned · Kahnawake Gaming Commission Licensed · Questions: [email protected]

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